Software Evaluation

Technical support via e-mail and telephone is available during the time of your evaluation. Click here to contact technical support.

Licensed Software

Technical Support via e-mail and telephone is provided for 30 days after licensing of HiT products. Maintenance releases for a current product are available to all licensed customers of the base release and do not require a new license key. For example, if you have release 5.1.1.2, you may download and install a 5.1.2.0 update pack free of charge.

HiT Software offers Product Maintenance and Technical Support through its Annual Maintenance Support Package (AMSP). AMSP includes the following:

- Major Product Upgrades (major feature and performance
  enhancements)*
- Minor Product Upgrades (secondary feature and
  performance enhancements)*
- Maintenance Product Upgrades *
- New Documentation Releases
- Annual Technical Support (telephone and email) 7:30am
  to 5:00pm Pacific Time for North America, South America,
  Asia, and Australia; and 09:00-18:30 Central European
  Time for Europe, the Middle East, and Africa

*Under AMSP, upgrades can be accessed electronically or,
  by request, physically shipped.

HiT Software supports the current major release level of a product and its preceding major release level (e.g. 6.x and 5.x).

For any product, HiT Software may offer:

Major releases (e.g., 5.1 to 6.0)
Minor releases (e.g., 5.1 to 5.2)
Maintenance releases (e.g., 5.1.1.0 to 5.1.2.0, or 5.1.1.0 to
5.1.1.2)

Major and minor releases are available to customers with a current Annual Maintenance Support Package (AMSP). These major and minor releases require a new license key. If you do not have AMSP, contact sales@hitsw.com for upgrade pricing.