Required Information when reporting a problem:

Allora

1. Product and version number.
2. License Key.
3. If you have licensed the product, who you licensed the product through (distributor name or HiT Software)
4. JVM version and vendor/distribution where Allora is running.
5. Operating system and version where Allora is running.
6. XML Trace File for Allora.
7. XML Mapping File.
8. If using the Allora Mapper, a Allora Project File (filename extension is amp eg. myproject.amp).
9. XML schema/DTD file.
10. If unmarshalling, your XML input file.
11. The JDBC driver name, its version and the connection parameters. Here is a link to all the drivers that we have currently tested and support.
12. Database server and version.
13. Database server operating system (OS/400, OS/390, AIX, Windows 2000, Solaris, Linux etc.) version for the system running your RDBMS.
14. Other applications you are running if applicable.
15. Error explanation (attach screenshots if possible).

How to Run a Allora Trace File

When using the Mapper, Allora generates two trace files by default: engine.log and mapper.log (where is replaced by the date the file was generated.) The files are located in the Allora logs directory. You can also switch the engine trace file on and off using the properties below.

traceFlag
Set to true to enable tracing, or false to switch off tracing:
System.setProperty("com.hitsw.xml.databinding.traceFlag","false")
System.setProperty("com.hitsw.xml.databinding.traceFlag","true");

traceStream
Set a path and file name for the trace information:
System.setProperty("com.hitsw.xml.databinding.traceStream","allora.trc");