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What does the HiT Knowledge Base
Search cover?
The HiT Knowledge Base Search lets you search for product information
available on our website. This primarily includes product F.A.Q.’s,
product Articles, product Release Notes, and some information about
other products relevant to HiT products (for example Visual Basic,
Microsoft products, SQL Servers, etc.), mostly because HiT’s
drivers are middleware.
This Search engine does not cover product downloads, information
about HiT Software (the company itself), Press Releases, White Papers,
Events, etc . To search those sections, you should visit the main
www.hitsw.com page. That page will allow
you to search all of HiT Software.
Submitting a Search
Basic Instructions
Type your search phrase or keywords into the textbox.
If you would like to narrow results, choose from either or both drop-down
menus, one will search for a specific HiT product, the other will search
only for one type of documentation: FAQ, Article, Release Notes, Product
ID.
You can choose to combine all three search options together, or select
only one option, which is the minimum requirement to conduct a search.
Click the "Submit" search button.
General Search Guidelines
Search is not case-sensitive.
You may search for any word except for those in the exception list (this
includes a, an, and, as, the, and other common words). Words in the exception
list are ignored during a search.
Punctuation marks such as the period (.), colon (:), semicolon (;), and
comma (,) are not ignored during a search, in other words they are included
in the search string.
To use specially-treated characters (i.e. (&) ) in a query, enclose
your query in quotes ("").
Advanced Boolean Searches
Boolean searching is used mostly by advanced searchers with specific information
needs. The "AND" operator between words is assumed; that is,
records will be retrieved that have all the specified words. The HiT Knowledge
Base Search engine supports the standard Boolean operators and syntax:
And (and); Or (or); Not (not); and related precedence operators such as
(), "", etc.
Truncation
To truncate, use an asterisk (*) as an operator at the end of the term.
This will find any part of the word following the string of characters.
Example: "connect*" retrieves records containing the words "connection,"
"connectivity," etc.
You can also use truncation in combination with other search terms.
Example: order* connect*
Changing Location or Scope
In addition to choosing the type of search you want to perform, you can
select the location that Search covers. By default, the HiT Knowledge
Base Search looks in the FAQ, Article, and Release Notes sections.
By selecting one of the above from the drop-down list, you can narrow
the scope of your search, and limit your search to only one of those sections.
If you aren't sure what category to choose or don't want to bother on
your first query, just search (provided you have chosen a product, or
typed in a word). If you get too many results, you can always narrow your
next search.
Search Engine Results by Relevance
Search queries will return an unlimited number of results, ranked by relevance.
When reviewing your results, consider the following elements:
- Percentage relevance calculated by the engine. Higher percentages
indicate a closer relevance to your search. Results are displayed in
descending order of relevance.
Result Title and Summary information written by content authors.
Rely on Category and Product information to provide the context in which
to evaluate the result Title and Summary.
Return to Knowledge Base Search
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